Privacy Policy

1. Information We Collect

When you place an order or visit our website, we may collect the following information: your name, email address, shipping address, phone number, and payment information (processed securely through Shopify Payments or Stripe — we never store full card details). We also collect browsing data such as IP address, browser type, pages visited, and referring URLs via cookies and analytics tools (Google Analytics, Meta Pixel, TikTok Pixel).

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to customer support inquiries
• To send marketing emails (only if you opt in)
• To improve our website and product offerings
• To run retargeting ads on platforms like Meta and TikTok

3. Cookies

We use cookies to keep track of your cart, remember your preferences, and measure site traffic. You can disable cookies in your browser settings, though some features of the site may not work properly as a result. Third-party services we use (Google Analytics, Meta, TikTok) may also set their own cookies.

4. Sharing Your Information

We do not sell your personal information. We share your data only with trusted third-party service providers who help us operate our business, including: Shopify (e-commerce platform), Stripe (payment processing), shipping carriers (for order delivery), and email/marketing platforms. These parties are contractually obligated to protect your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by emailing us.

6. Your Rights

You have the right to access, correct, or delete your personal data. If you are located in the EU/EEA (GDPR) or California (CCPA), you have additional rights including the right to data portability and the right to opt out of the sale of personal information. To exercise these rights, contact us at hello@getlumre.com.

7. Security

We use industry-standard security measures to protect your data, including SSL encryption on all pages. Payment data is handled by PCI-compliant processors and is never stored on our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@getlumre.com.